Ticket Management

Service request and issue tracking solution.

Average USD 10,000 to USD 20,000 per year including implementation and support services.

Product Description

Ticket Management supports issue entry, assignment, response, escalation, SLA visibility, and closure records.

Ticket entry

Assignment

Escalation

SLA monitoring

Closure report

Starter: USD 10,000/year including setup guidance, basic configuration, and standard support.

Professional: USD 15,000/year including implementation service, training, configuration, and priority support.

Enterprise: USD 20,000/year including full implementation service, customization advisory, training, and premium support.

Average yearly package: USD 10,000 to USD 20,000 including services.